Privacy Policy

Last Modified: November 25, 2025

  • Information Collected
  • Information Usage
  • Information Sharing
  • Cookies & Tracking
  • Data Security
  • Data Retention
  • Third Party & Tools
  • Your Rights
  • Policy Changes
  • Contact Information

1. Information Collected

Personal Information:
To deliver our automation solutions and support, we may collect information that you voluntarily provide, including:

  • Name and contact information

  • Business name and details

  • Email or phone number

  • Payment information

Platform and Automation Data:
When working on your automations and integrations, we may temporarily access platform or system data required for configuration and setup.

Technical & Usage Data:
We may automatically collect:

  • IP address

  • Browser and device information

  • Website activity and interaction

  • Log files and access history

This is used to enhance performance, optimize systems, and improve user experience.

2. Information Usage

We use the information we collect to:

  • Deliver and operate our automation solutions

  • Configure and maintain third-party software integrations

  • Provide onboarding, support, and communication

  • Improve our Services and user experience

  • Process secure transactions and billing

  • Diagnose technical issues

  • Prevent misuse, security breaches, or policy violations

We never collect more information than necessary to deliver our Services.

3. Information Sharing

We do not sell or trade your data.

We only share information with trusted third parties for specific purposes, such as:

  • Secure payment processing

  • Platform and software integrations

  • Server and hosting providers

  • Legal compliance or fraud prevention

These partners only receive the information required to fulfill their function, and they must maintain confidentiality.

4. Cookies & Tracking

Our site may use cookies and analytics tools to:

  • Improve website functionality

  • Analyze traffic and usage

  • Enhance performance and user experience

You may disable cookies in your browser settings if you prefer.

5. Data Security

We apply industry-standard security practices to safeguard your information, including access controls, encryption where possible, and system monitoring.

However, because no system is 100% secure, we cannot guarantee absolute protection against unauthorized access. We encourage clients to manage and update their own account security as well.

6. Data Retention

We retain your information only for as long as needed to:

  • Deliver our Services

  • Maintain business records

  • Comply with law and security requirements

Upon cancellation or project completion, clients should revoke platform access unless otherwise stated in a service agreement.

7. Third Party & Tools

Many automations require connection to external software or APIs. Those platforms may have their own privacy practices that differ from ours.

We are not responsible for:

  • External platform data handling

  • Changes in third-party policies

  • Data stored or processed by third-party tools

We recommend reviewing the privacy policies of any connected services.

8. Your Rights

Depending on your jurisdiction, you may request to:

  • Access or update your personal information

  • Request deletion of stored information

  • Withdraw data-use consent

  • Ask how your information is used

To submit a request, contact us directly below.

9. Policy Changes

We may update or revise this Privacy Policy from time to time.
Updates take effect once posted on our website. Continued use of our Services means you accept the updated policy.

10. Contact Information

If you have any questions about how we protect your information, please contact us:

Pilence
Email: hello@pilence
Website: www.pilence.com